Please see below for instructions on how to return your items.
Your flump product(s) are made to order, however, we do accept returns in the event you change your mind. We can only accept products for a return if they are unused, in the original packaging (including all labels and tags intact) and in a re-saleable condition. All item(s) must then be returned within 30 days of delivery date.
Please be advised we DO NOT accept hand delivered returns, our warehouse is strictly not open/accessible to the general public.
Unfortunately we do not currently offer an exchange service, you will need to return your item and place new order.
Return postage costs must be covered by the customer and we strongly advise to use a tracked delivery service when returning parcels to us as, if we do not have proof that products have been received back with us, a refund may not be possible.
Any postage costs from your original order will not be refunded.
Please allow up to 14 working days from the date your return parcel is received back at Flump Living for your refund or exchange to be processed.
Please remember to include a note with the parcel stating your order number and send the product(s) to:
Tyne Tunnel Trading Estate
In the unlikely event you receive either a faulty or incorrect product, in the first instance, please get in touch with our Customer Service team who will look to have this resolved for you without delay.
If you have any further questions, you can contact our Customer Service team on -
0191 605 3276